Terms & Conditions
Our Contract With You
Our order process allows you to check and amend any errors before submitting your order to us. When you place an order, you are offering to purchase the product(s) from us and we will send you an order confirmation, this allows you to check for any discrepancies prior to dispatch. However, your order will only be accepted by us once your product(s) have been delivered to you. The contract between us will only be formed when your goods are received. If we are unable to supply you with a product, for example, because that product is not in stock or no longer available or because of a pricing error on our website, we will inform you of this by email and we will not continue to process your order for that product. In the event this occurs we will refund you the price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or any 3rd party in these circumstances.
Availability & Pre-Ordering
All prices displayed on our website are in GBP and are inclusive of VAT (if applicable)
We display our availability on the website as you go through the check -out process, the first available delivery date will be displayed. In instances where you are pre-ordering an item, the date displayed will be 30-Nov-00, however, the ETA of stock will be visible on the product information page. Items on pre-order will be dispatched once the stock arrives.
A Pre-order product is an item that is not yet in stock, however by pre-ordering you are paying and reserving yourself the product. All payments for pre-orders are taken at the time of order. Normal refund procedures apply to pre-order items.
We deliver a vast number of products per week and rely on a computerised system for our stock control. Whilst every effort is made to ensure correct availability, if we get this wrong and cannot supply the goods to you, we will inform you as soon as possible.
Website Information
Every effort is made to ensure accurate dimensions for every product listed on our website. Whilst we try to be as accurate as possible, all sizes, weights and measurements displayed on the website are approximate only. Any item (s) that appear(s) in photograph, representation or illustration on our website, other than the product that is described in the title description of the product will not form a part or be included in the contract. Colours may differ between manufacturers and we cannot guarantee that the image displayed on a monitor or screens will accurately reflect the colour of the product. There is continuous product development through research and design and therefore product specifications may change, without notice.
Customer Reviews
Any reviews of the products we sell are the opinion of the customer and do not form part of the product specification or description. We are not liable if any information shared in a review proves inaccurate.
All images, videos, data and text on our website are copywritten and belong to us or our suppliers. The general overview and format of our website belongs to Davrom Holdings Ltd.
We can change or amend the content of our website without giving you notice, however the terms and conditions applicable when you placed your order with us will continue to apply to that product (s).
Prices
All prices quoted are in GBP and are inclusive of VAT (where applicable) as may be prescribed by law from time to time, unless otherwise stated.
The prices of the product(s) will be as quoted on our website. Davrom Holdings Ltd takes all reasonable care to ensure that the pricing of products are correct at the time when the relevant information was entered onto our system. If we discover an error in the pricing of the product purchased we will contact you in writing to inform you of the error and give you the opportunity to purchase the product(s) at the correct price or an option to cancel your order. We will not continue to process your order until we have your instruction. If we unable to contact you through the contact details you have provided, we shall treat the order as cancelled and notify you in writing. Please note that we are not liable to provide the product(s) to you at the incorrect (lower price)
We offer a “Price Match Promise” service subject to terms and conditions. We will look into a price match for a product and service that is identical to our offering. Please be aware that any price match submitted is accepted at our discretion.
Prices for our product(s) may change from time to time, but changes will not affect any product(s) that we have confirmed and dispatched.
Any promotion or sale offers are subject to availability and can be withdrawn by Davrom Holdings Ltd at any time.
Payment
We accept the following payment methods; Visa, MasterCard, American Express, Delta, Maestro, Switch, Solo and Visa Electron. All payments are taken at the time of purchase.
We work with Klarna who offer a financing option, subject to status, find out more here…….
From time to time Davrom Holdings Ltd may request evidence of a driving licence, utility bill, bank statement or proof of age card to confirm they are the registered person of their invoice or delivery address or for further security checks.
All legal disputes related to card processing are handled under United Kingdom Law.
Discount Codes
We aim to offer our products at competitive prices, however from time to time we will offer discount codes, applicable to spend value or specific products. The discount code cannot be used in conjunction with our “price match promise” and will be valid for a limited time only and can be withdrawn at any time.
If you’re returning part of an order that has a discount applied, your refund will be for the full amount minus the discount.
Delivery and Tracking your order
We offer free next working day delivery on majority of our products, to the UK excluding the Highlands, Grampians and Northern Ireland. Deliveries to the Scottish Highlands and remote mainland UK (being postcodes mainly with the following prefixes: KW-IV-ABPH-DD-PA-NR-SA-CT-TR-PL-TQ-EX-DT-LD will have an extended delivery lead time and incur a delivery surcharge. Please contact our customer services team for more information if the surcharge is not displayed on the website.
Your delivery will be made by a 3rd party courier company. If your order is eligible for next working day delivery our carrier will deliver between the hours of 7am-7pm, Monday to Friday (excluding bank holidays) Orders for next working day delivery received before 1pm, being delivered to mainland UK will be delivered the next working day. Orders received after 1pm will be dispatched the next working day and delivered the following working day.
Some items are delivered directly from the manufacturers and their lead time is approximately 3-5 working days to the whole of the UK unless otherwise stated. Some items may incur a delivery surcharge to certain postcodes; you will be informed if such charges apply to your delivery address.
Deliveries arriving via ArrowXL will be dispatched in line with your selected delivery date you have chosen at checkout. If the delivery date is amended afterwards through the courier network then a re-scheduling fee will be applied. This charge will vary based on the item type, weight and delivery location. We request that you do not change your delivery date until confirming with us prior to avoid any unnecessary delays with your order.
We also reserve the right to charge customers for any refused deliveries or failed deliveries.
The products we deliver are often large and heavy items to lift, delivered in larger vehicles, so there may be certain occasions when the transport company may be unable to get it to your property. Please ensure we are informed of any potential restricted access prior to your order being dispatched, it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may re-attempt delivery; however we reserve the right to not re-attempt delivery. We reserve the right to charge a failed delivery surcharge for any failed deliveries.
The customer’s delivery date and time shall be an all-day service. Occasionally deliveries may be delayed for reasons beyond our control such as extreme weather conditions, excessive traffic of an event outside of our control. Unfortunately, on the rare occasions where delivery is delayed, we're not liable for costs incurred. This might include such things as a third party engineer or loss of earnings.
Someone must be present and available at the delivery address on your selected delivery date, at which point the delivery is complete. If the product(s) are delivered to a neighbour or alternative address, the delivery will be complete at the point of the product(s) are signed for. If there is no signature, this is the responsibility of the customer. We advise all our customers to inspect the product on arrival, prior to signing for the product(s).
Track your order allows you to view your order status with us and view your selected delivery date. In order to do this, you need to register on our website at the time of sale,
You will also receive a dispatch email to the registered email, once your item has left us.
Special instructions can be stipulated on your order, however if you request items to be left in a “safe place”, we will not be held responsible for any lost or stolen goods.