FAQs

How long does delivery take?

We hold most of our stock at our Distribution Centre in Manchester and can deliver most items on a Next Working Day service.  Delivery times are stated on each individual product page. If you order by 1pm and the item states "Next Day Delivery Available" you will receive your order the next working day.  We will do our upmost to deliver next day if you order after the 1pm deadline depending on availability.

Other items can take 3-5 or up to 10 working days depending on size, weight or stock availability.

I Live outside th UK, can you deliver?

We offer a free delivery to mainland UK addresses and Scotland (excluding Grampians and Highlands). Surcharges apply for deliveries outside the UK. Please see our delivery page for full details or contact the office for more help.

How do I cancel an order?

We operate a 7 day returns policy. You can canel your order anytime up to 7 working days after the day of purchase. All items must be in there original packed condition and are returned at the buyers cost. Please contact customer services if you wish to return/cancel an order who will issue a returns number. You can view our full returns policy here.

I have not received my order, what do I do?

You should have received a consignment email with your delivery information after placing your order. This will include a tracking number for you to track your parcel. After checking on the courier website please contact our customer services team who will be happy to help track your order.

 

 





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